Contents

1. CANDIDATE BROCHURE
   1. Director Services
2. TABLE OF CONTENTS
3. GENERAL MANAGER’S INTRODUCTION
   1. Thank you for considering the opportunity to join Lane Cove Council as our next Director Services.
   2. Lane Cove is a special place. We are proud of our strong sense of community, distinctive neighbourhoods and natural environment, and our engaged community that values the quality of the services and places Council provides. We are ambitious about the future, while remaining grounded in what makes Lane Cove a wonderful place to live, work and visit.
   3. This is an exciting time to join our organisation. As a member of the Executive Leadership Team, the Director Services will play a vital role in shaping our future, focusing on strengthening the services we provide, operational performance and ensuring Council continues to respond to the needs and aspirations of our community through continuous improvement.
   4. I am looking for an accomplished and contemporary leader who is passionate about local government and who is not afraid to challenge the status quo. You will be a leader who builds trust, brings people together and creates an environment where our people can perform at their best. You will be comfortable navigating complexity, leading through change and turning strategy into practical, visible outcomes for our community.
4. You will be joining a leadership team and organisation that values collaboration, integrity, professionalism, and a willingness to have a go. We value leaders who care deeply about their work, embrace new ideas and opportunities, and are committed to making a
5. positive and lasting contribution.
6. For the right person, this is much more than
7. a senior leadership role. It is an opportunity
8. to work alongside talented and committed
9. people and help shape the services, places
10. and experiences that matter to
11. our community.
12. I hope you will be inspired by the opportunity
13. to join Lane Cove Council and contribute to
14. our future. I look forward to welcoming our
15. new Director Services and working together
16. to deliver an even stronger future for
17. our community.
18. ACKNOWLEDGEMENT OF COUNTRY
    1. We acknowledge the traditional owners of the land on which we work, the Cameraygal people of the Eora Nation, and pay our respects to their elders and all Aboriginal people, as they hold the memories, the traditions, the culture, and the hope of Aboriginal Australia.
    2. In the spirit of reconciliation Lane Cove Council acknowledges the Traditional Custodians of the Land, the Cameraygal people. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait
    3. Islander peoples today.
19. LANE COVE AT A GLANCE
20. Lane Cove is an attractive place to live because of its leafy harbourside environment, village atmosphere and its safe, neighbourly culture. It is conveniently located close to public transport, in close proximity to the business centres and shopping districts of Sydney’s CBD and the North Shore.
21. Lane Cove Local Government Area is in an area of 10.5 square kilometres with 16 kilometres of river foreshore, about two thirds in public ownership.
22. The estimated resident population for the Council area now exceeds 42,000. Located on Sydney’s lower north shore, Lane Cove LGA includes the suburbs of Greenwich, Lane Cove, Lane Cove West, Lane Cove North, Linley Point, Longueville, Northwood, Riverview, and St Leonards.
23. According to Census Data, in Lane Cove, 61% of people were born in Australia. The most common countries of birth outside of Australia, are China, England, India, New Zealand, and Hong Kong. The three most commonly spoken languages at home other than English are Mandarin, Cantonese and Spanish.
24. Census Data also shows the median age of people in Lane Cove is 37 years. Children aged. 0 – 14 years make up 17% of the population and people aged 65 years and over make up 13% of the population.
25. The majority of residents live in multi-unit dwellings, yet everyone in the region lives within 500 metres of local bushland with Open Space comprising 14 percent of the area, approximately 150 hectares in total.
26. 10 Lane Cove Council - Director Services - Candidate Brochure
27. OUR VISION
    1. Lane Cove as a connected, inclusive,
    2. sustainable community.
28. OUR MISSION
    1. To be aware of and responsive to the diverse needs and aspirations of the Lane Cove community.
29. OUR GUIDING PRINCIPLES
    1. COMMUNITY
    2. CREATIVITY
    3. SUSTAINABILITY
    4. BEST VALUE
    5. Liveable Lane Cove 2035
30. ORGANISATIONAL STRUCTURE
    1. General
    2. Manager
    3. Executive
    4. Office
    5. Legal Services
    6. Services
       1. (130)
    7. Operations
    8. Planning & Sustainability
    9. Communications and Cultural Programs
       1. (8)
    10. Financial
    11. Services
        1. (7)
    12. Asset Management
    13. Planning
    14. Services
    15. Community Services
        1. (8)
    16. Information Technology
        1. (4)
    17. Open Space Management
    18. Sustainability
    19. and Resilience
    20. People and Culture
        1. (6)
    21. Library
    22. Services
        1. (50)
    23. Civic
    24. Services
    25. Regulatory Services
    26. Early Childhood Education and Care
        1. (26)
    27. Corporate Governance
        1. (8)
    28. Facilities Management
    29. Customer Experience
        1. (10)
    30. Commercial Operations
31. JOB DESCRIPTION
    1. Director Services
       1. POSITION OVERVIEW
          1. The Director – Services provides strategic leadership and operational oversight of the Services Directorate, ensuring the effective delivery of a diverse range of community, corporate and organisational services. The Directorate encompasses key corporate functions including financial services, corporate governance, people and culture, customer experience, information technology, communications and engagement, as well as integral community services including cultural programming, early childhood education and care, libraries and community services.
          2. As a key member of Council’s Executive Leadership Team, the Director will make a significant contribution to achieving Council’s vision, values and corporate objectives. The role will lead the development, implementation and continuous improvement of key strategies, policies and operational plans, ensuring services are aligned with community needs, organisational priorities and long-term strategic outcomes.
          3. The Director will champion a culture of customer-centricity, continuous improvement, innovation, collaboration and accountability, with a strong commitment to safety and future-focused service delivery. Through strategic leadership and effective engagement, the role will strengthen organisational capability, foster high-performing teams and drive integrated, responsive and sustainable services that deliver positive outcomes for the community.
       2. PRINCIPLE ACCOUNTABILITIES
          1. Strategic Leadership & Organisational Performance
          2. Work collaboratively with the General Manager and other Directors to provide inspiring leadership that supports a high-performing organisation, with an emphasis on safety, customer centricity, continuous improvement, and future readiness.
32. Collaboratively lead the development and implementation of contemporary medium to long-term strategies and business plans aligned with the Community Strategic Plan.
33. Monitor and continually improve the Directorate’s capacity and capabilities to ensure effective, fit-for-purpose operations and outcomes.
34. Governance, Policy & Council Relations
35. Work effectively and transparently with the elected Council to formulate and implement sound strategy and policy, considering community needs and long-term financial sustainability.
36. Ensure the Directorate’s practices align with sector best practice, current legislation, and regulatory requirements.
37. Oversee governance, risk management, compliance, and corporate frameworks to strengthen accountability, performance, and effective risk management across the organisation.
38. Financial Management & Sustainable Decision-Making
39. Lead the development and execution of long-term strategies and business plans aligned with the Community Strategic Plan, ensuring sustainability, operational efficiencies, and future growth.
40. Oversee Directorate budget planning and management, ensuring reliable, accurate, and timely financial insights and reporting to support sustainable decision-making.
41. Oversee Council’s long-term financial planning, budgeting, and procurement functions.
42. Drive Council’s financial sustainability through effective resource allocation, transparent reporting, and informed decision-making. .
43. People Leadership, Workplace Culture & Accountability
44. Lead, manage, coach, and develop a team of leaders to engage and guide staff and teams in achieving organisational goals.
45. Be a role model of collaboration and champion Council’s values through your work and relationships with colleagues, partners, and the community.
46. Drive accountability at all levels by establishing clear expectations and driving a culture of high performance, continuous improvement and career development.
47. Customer Experience & Continuous Improvement
48. Foster a customer centric culture and champion initiatives that deliver on the Customer Experience Strategy.
49. Support the delivery of community projects that create positive community outcomes.
50. Lead the development and implementation of a Business Transformation Program, embedding digital solutions and process improvements that enhance efficiency and customer experience.
51. Safety & Wellbeing
52. Promote and champion a safe, inclusive, and psychologically safe workplace environment.
53. Lead and role model a strong safety culture that prioritises employee wellbeing.
54. Lead Council’s Workplace Management Strategy to support workforce sustainability, engagement, and performance.
55. Strengthen employee engagement, organisational values, and internal communication initiatives.
56. Be a visible role model who champions collaboration and Council values through relationships with colleagues, partners, and the community.
57. Stakeholder/Community Engagement, Partnerships & Advocacy
58. Promote and maintain effective relationships with external partners.
59. Promote active participation from all community members in Council’s decision-making processes and initiatives.
60. KEY ORGANISATIONAL ACCOUNTABILITIES
    1. Report injuries, accidents, incidents and near misses in the work area and on the corrective actions taken to prevent reoccurrence.
61. Always ensure your actions contribute to a safe and healthy workplace.
62. Use and properly maintain appropriate safety clothing and personal protective equipment.
    1. Ensure EEO, the principles for a culturally diverse society, and Council policies are complied with at all times.
    2. SELECTION CRITERIA - ESSENTIAL
       1. Qualificiations
       2. Tertiary qualifications in a relevant discipline.
       3. Skills/Experience
       4. Extensive experience, including at an Executive level with demonstrated success leading and developing senior leadership teams in complex and diverse public sector environments.
       5. Demonstrated capability to navigate complex political environments and provide effective and politically astute leadership.
       6. Experience and demonstrated success in managing organisational resources, including finance, people, technology, assets and risk.
       7. Inspiring leadership with a demonstrated ability to align strategic direction and operational service delivery and build and sustain an engaging and high performing organisational culture.
       8. Proven ability to lead change and implement continuous improvement mindset to drive efficiency and effectiveness.
       9. Proven ability to critically evaluate community needs, trends and priorities to inform strategic planning.
       10. Superior interpersonal and communication skills, with strong emotional intelligence, and a proven ability to navigate complex interpersonal dynamics and to build trusted relationships and influence at all levels.
       11. High level analytical and problem-solving skills with a focus on outcomes and innovation.
    3. SELECTION CRITERIA - DESIRABLE
    4. OTHER
63. CONTACT
64. INFORMATION
    1. GARETH BROADRICK
       1. T: 02 9146 6660
          1. E: [email protected]